topic Refund if credit showing on account in Account & Billing

Refund if credit showing on account

LizaC1 — Thu, 03 Oct 2024 18:23:07 GMT

I cancelled sky broadband in August with effect from 6th September. Payment was taken on 2nd September and is now showing as credit on my account towards my next bill. How can I get a refund of the amount I have overpaid? Thanks.

Re: Refund if credit showing on account

caesarome — Thu, 03 Oct 2024 18:41:35 GMT

@LizaC1

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Refund if credit showing on account

LizaC1 — Thu, 03 Oct 2024 19:14:26 GMT

Thank you for this, I will give it a try.

Re: Refund if credit showing on account

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:01:03 GMT

Thanks for escalating this. We’ve sent an invite to @LizaC1 to chat.

Re: Refund if credit showing on account

LizaC1 — Fri, 04 Oct 2024 15:49:41 GMT

@caesarome Thank you for your help, I think I have resolved my refund issue.

Re: Refund if credit showing on account

Lee215 — Sun, 12 Jan 2025 14:29:44 GMT

My next bill is showing to be a credit do I need to contact sky to get a refund for this or does it happen automatically? Thank

Re: Refund if credit showing on account

Daniel0210 — Sun, 12 Jan 2025 14:32:59 GMT

@Lee215 wrote:

My next bill is showing to be a credit do I need to contact sky to get a refund for this or does it happen automatically? Thank

@Lee215

What's the refund for? That will determine the advice given.