topic Re: my first payment has not direct debited in Account & Billing

my first payment has not direct debited

Suleman8906 — Thu, 03 Oct 2024 13:07:22 GMT

my first bill has not been taken out from sky and now showing my first bill is overdue. I already set up my direct debit details.

Re: my first payment has not direct debited

Mark39 — Thu, 03 Oct 2024 14:39:37 GMT

When did you set up the direct debit? There may not have been sufficient time for the instructions to have been passed to your bank. I'd recommend not making a manual payment unless Sky specifically ask you to.

Re: my first payment has not direct debited

Suleman8906 — Thu, 03 Oct 2024 15:32:45 GMT

I was just reading about late payments and able to know that sky will deduct extra 5 pounds surchage for late bill payment.

Re: my first payment has not direct debited

caesarome — Thu, 03 Oct 2024 15:53:00 GMT

@Suleman8906

What date was your first bill due to be taken on and do you have the funds to cover it ?

Re: my first payment has not direct debited

Suleman8906 — Thu, 03 Oct 2024 19:32:12 GMT

My due date was 2nd of october. yess Ive enough funds in my account to cover the bill.

Re: my first payment has not direct debited

caesarome — Thu, 03 Oct 2024 21:08:47 GMT

I would leave it for now and if it hasn't been taken by tomorrow afternoon then I would give Sky a call about it.

Re: my first payment has not direct debited

Suleman8906 — Thu, 03 Oct 2024 21:36:01 GMT

Thank You👍

Re: my first payment has not direct debited

Suleman8906 — Fri, 04 Oct 2024 20:00:42 GMT

Hi, my bill still not deducted from my bank account.

Re: my first payment has not direct debited

caesarome — Fri, 04 Oct 2024 21:02:09 GMT

@caesarome wrote:

if it hasn't been taken by tomorrow afternoon then I would give Sky a call about it.

Re: my first payment has not direct debited

Tom-W19 — Sat, 05 Oct 2024 09:03:18 GMT

Hi @Suleman8906

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147