topic Re: Payment cost in Account & Billing

Payment cost

Neil1275 — Wed, 02 Oct 2024 20:43:45 GMT

Why am i paying so much for my sky tv? £65.50 a month.

Your advertisements clearly show Sky stream and netflix for £26 a month and Sky tv, netflix plus full fibre 300 broadband for £40 a month.

Yes i also have F1 channel but its not thst expensive.

i would like my account looked at please as i am not paying this amount for sky tv.

Kind regards

Neil Lampard

Re: Payment cost

oldfella — Wed, 02 Oct 2024 20:47:54 GMT

@Neil1275 wrote:

Hi

Why am i paying so much for my sky tv? £65.50 a month.

Your advertisements clearly show Sky stream and netflix for £26 a month and Sky tv, netflix plus full fibre 300 broadband for £40 a month.

Yes i also have F1 channel but its not thst expensive.

i would like my account looked at please as i am not paying this amount for sky tv.

Kind regards

Neil Lampard

Hi @Neil1275

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Payment cost

PandJ2020 — Wed, 02 Oct 2024 20:53:46 GMT

Bear in mind the prices you are seeing are for new customers only...

Re: Payment cost

caesarome — Wed, 02 Oct 2024 21:06:05 GMT

@Neil1275 wrote:

Your advertisements clearly show Sky stream and netflix for £26 a month and Sky tv, netflix plus full fibre 300 broadband for £40 a month.

You are talking to other customers here only so as stated above those prices on the Sky website are for new customers who are signing up now. When you joined you would have siged up via a new customer offer that would have applied for 12/18 months or so.