topic Pay bill in Account & Billing

Pay bill

Martinlang1 — Wed, 02 Oct 2024 10:51:32 GMT

Trying to pay my bill but it won't let me

Re: Pay bill

caesarome — Wed, 02 Oct 2024 10:54:51 GMT

Have your services been restricted because if they haven't then you shouldn't need to make a manual payment as you should have a payment method setup on your account like a credit/debit card or a direct debit so do you have either of these in place ?

Re: Pay bill

Martinlang1 — Wed, 02 Oct 2024 11:01:18 GMT

It was saying " We’ve been unable to collect payment for your latest bill using the payment details you’ve given us." Is this just a generic email sent?

Re: Pay bill

Daniel0210 — Wed, 02 Oct 2024 11:04:55 GMT

@Martinlang1

How do you normally pay… direct debit or continuous card payment. If you haven't changed your normal payment method are you sure the email is really from Sky?