topic Re: Explain my bill in Account & Billing

Re: Explain my bill

Graham471 — Wed, 02 Oct 2024 08:34:26 GMT

I don't use sky tv, only broadband so why have I been charged so much?

Re: Explain my bill

Daniel0210 — Wed, 02 Oct 2024 08:39:33 GMT

@Graham471
Discounts may have recently expired or be ending soon for your Broadband/Talk subscription. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Explain my bill

caesarome — Wed, 02 Oct 2024 08:39:50 GMT

@Graham471

As we can't see you bill here, due to us being customers you will have to provide some more detail. Of you are seeing a price rise then the usual reason is because a discount you had on your account has come to an end so if this is the case it will be time to call Sky to see if they will offer you something else if you will agree to a new 24 month contract.