Credit refund

Smurfy8516 — Wed, 02 Oct 2024 07:28:14 GMT

I have a credit on my old broadband account - can I switch this to my new account with sky? Or can they send me the refund of the credit amount?

Re: Credit refund

GD1 — Wed, 02 Oct 2024 08:29:00 GMT

@Smurfy8516 It can't be transferred to your new account.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

Addie15 — Wed, 02 Oct 2024 08:27:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Smurfy8516.

topic Re: Credit refund in Account & Billing

Credit refund

Re: Credit refund

Re: Credit refund