topic Credit Refund in Account & Billing

Credit Refund

Jacqui85 — Tue, 01 Oct 2024 20:02:43 GMT

I cancelled my sky broadband in May and my account is in credit. When can i expect to receive my refund?

Re: Credit Refund

caesarome — Tue, 01 Oct 2024 21:27:59 GMT

To get you some help with the refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit Refund

Addie15 — Wed, 02 Oct 2024 07:36:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jacqui85.

Re: Credit Refund

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:09:18 GMT

We are still looking to help you @Jacqui85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Credit Refund

Jacqui85 — Thu, 10 Oct 2024 09:07:19 GMT

All sorted thank you