topic Re: Payment credit after sky account closed in Account & Billing

Payment credit after sky account closed

JB1960 — Mon, 30 Sep 2024 19:27:58 GMT

How can I get my due credit after account closed. I waited 3 months as I expected this to be automatic.

Re: Payment credit after sky account closed

Daniel0210 — Mon, 30 Sep 2024 19:42:29 GMT

@JB1960
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Payment credit after sky account closed

JB1960 — Mon, 30 Sep 2024 19:48:04 GMT

Thanks for the speedy reply.

Broadband cancelled 6th August 2024. Account shows a credit as of 30 minutes ago.

Can I expect this to actioned now without having to call Sky direct?

Re: Payment credit after sky account closed

Daniel0210 — Mon, 30 Sep 2024 19:50:15 GMT

@JB1960
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Payment credit after sky account closed

Addie15 — Tue, 01 Oct 2024 07:37:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JB1960.