topic Reply back (broadband) in Account & Billing

I just want to know why my bill for my broadband is so high all of a sudden when it was only £20 a m

Faithpegg36 — Mon, 30 Sep 2024 15:30:15 GMT

I just want to know why my bill for my broadband is so high all of a sudden when it was only £20 a month and now I am being charged £27-£40 now I would like an explanation.

Re: I just want to know why my bill for my broadband is so high all of a sudden when it was only £20

Daniel0210 — Mon, 30 Sep 2024 15:31:58 GMT

@Faithpegg36
Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Reply back (broadband)

Faithpegg36 — Mon, 30 Sep 2024 15:36:20 GMT

You have got back to me about my previous question but it still does not seem right as I never had any deals in the first place so this can not be a reason to charging me more and no one has got in touch with me regarding this I was called and I answered to a women repeatedly saying "hello" after I had answered but she just kept repeating herself even though she heard me .

Re: Reply back (broadband)

MarkGoldsmith — Mon, 30 Sep 2024 15:43:15 GMT

@Faithpegg36 wrote:
You have got back to me about my previous question but it still does not seem right as I never had any deals in the first place so this can not be a reason to charging me more and no one has got in touch with me regarding this I was called and I answered to a women repeatedly saying "hello" after I had answered but she just kept repeating herself even though she heard me .

New customer deal when you signed up to the broadband perhaps? It would be extremely rare to not have received a new customer deal when signing up to broadband

Re: I just want to know why my bill for my broadband is so high all of a sudden when it was only £20

daveNOS — Mon, 30 Sep 2024 15:53:14 GMT

@Faithpegg36 Which broadband package are you subscribed to and how long have you been a customer?

Re: I just want to know why my bill for my broadband is so high all of a sudden when it was only £20

TimmyBGood — Mon, 30 Sep 2024 18:59:02 GMT

@Faithpegg36 wrote:

I never had any deals in the first place so this can not be a reason to charging me more

£20 a month isn't an economically viable price for broadband provision, so was very likely to have been an initially discounted term. The only Sky Broadband at that cost long term is the Social Tariff.