topic No bills in Account & Billing

No bills

bobheath — Mon, 30 Sep 2024 12:46:21 GMT

I haven't received any bills and have now been with Sky for nearly 3 months. Did have an issue 2 weeks after install where my account was shut down but after paying the £20 I apparently owed it was reactivated. Should really have been billed nearly £300 by this point as my monthly package price is £94. Any ideas? I have tried phoning but get nowhere and the app just says my first bill will be available after my services are activated.

Re: No bills

caesarome — Mon, 30 Sep 2024 12:48:46 GMT

If Sky haven't taken any money from you then have you called Sky and spoken to them about this ?

Re: No bills

bobheath — Mon, 30 Sep 2024 14:10:15 GMT

I have phoned and asked them for a bill. I get passed from person to person and they just keep telling me to wait another 5 days or 10 days or 14 days. But according to them my services haven't even been activated at the moment despite me being able to watch all my subscribed channels for the last month and a half.

Re: No bills

bobheath — Mon, 30 Sep 2024 14:51:32 GMT

Phoned again. Spent 15 minutes on the phone. First bill will be available in 14 days. Same answer as always. Will wait 14 days and see what comes.