topic Re: Sky ripping me off in Account & Billing

Sky ripping me off

simsy — Sun, 29 Sep 2024 21:04:33 GMT

After telephoning Sky to ask how they could reduce my bill because I now have no income. I was advised to cancel Sky Boost. This would save me £5.00 a Month.

Then I recieve this..**bleep**.

We recently wrote to inform you that as you had cancelled your subscription within the minimum term, you needed to reactivate your service. As you've not contacted us to reactivate your service, the following early termination charges have been applied to your account:

£133.75.

Please contact me to resolve, I can't pay this and it makes no sense.

Re: Sky ripping me off

Mark39 — Sun, 29 Sep 2024 21:06:11 GMT

You'll need to call Sky. They won't contact you in response to your post.

Re: Sky ripping me off

caesarome — Sun, 29 Sep 2024 21:08:30 GMT

As we are customers here who help each other you will need to take this up with Sky to find out what they have actually cancelled on your account.

Re: Sky trying to "rip me off"

GD1 — Sun, 29 Sep 2024 21:22:28 GMT

@simsy wrote:

Received this from Sky.. After telephoning Sky to inform them that I had no income and needed to save money.

The adviser informed me that I would save £5.00 a Month if I removed SKY Boost. I thought "great advice"

However..

We recently wrote to inform you that as you had cancelled your subscription within the minimum term, you needed to reactivate your service. As you've not contacted us to reactivate your service, the following early termination charges have been applied to your account:

£134.75.

You have got no chance.

Please contact me to sort this out.

No one from Sky will contact you, this is mainly a customer helps customer community, any Sky staff present can't identify you from a community login so won't know who you are either.