topic Increase in charges, no notification in Account & Billing

Increase in charges, no notification

Bob4288 — Sun, 29 Sep 2024 13:18:21 GMT

My monthly payments have increased from £103.50 to £124 since 1st July, why am I paying £15 (extra £7.50) for multiscreen and £4 for ultra HD (previously zero), have not been notified of these charges

Re: Increase in charges, no notification

Daniel0210 — Sun, 29 Sep 2024 13:21:18 GMT

@Bob4288
Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Increase in charges, no notification

martswain — Sun, 29 Sep 2024 14:59:06 GMT

You don't get notified when TV discounts end, you need to keep track of your contract by logging in to your online account on a regular basis.