topic Tone Deaf Timing in Account & Billing

Tone Deaf Timing

Chumpchange — Sun, 29 Sep 2024 11:47:52 GMT

Is it just me, or does the month that Sky Glass go down become the same month that Sky decide to put up my subscription charges by 15% suggest a degree of tone deafness?

Like many we lost access to all TV service for more than 24 hours (which can happen) but as part of the reset process we lost access to all our other subscriptions Disney, Prime etc for a further couple of days.

The total cost for lost access across all platforms was about a tenner so again no issue as these things happen.

But for Sky to then decide now is the time to try and add an extra £13 a month to my subscription package (for nothing further offered) is one straw too many.

I've now, purely on principle not affordability, cancelled everything I can.

The continued decline of Sky subscriber numbers only means more and more cost pressure being applied to their remaining customers.
Sky you are caught in a downward spiral and have been for a few years now.

Maybe it's time to pause and rethink?

Re: Tone Deaf Timing

Daniel0210 — Sun, 29 Sep 2024 11:55:07 GMT

@Chumpchange

Sounds like your discounts ended at an unfortunate time. You would have been told when they expired when you took it out.

Re: Tone Deaf Timing

Mark39 — Sun, 29 Sep 2024 12:36:28 GMT

@Chumpchange wrote:

Is it just me, or does the month that Sky Glass go down become the same month that Sky decide to put up my subscription charges by 15% suggest a degree of tone deafness?

Timing is unlucky, but I don't suppose Sky engineered a failure with the Sky Glass equipment - and any discounts you previously had were for a defined period.