topic Re: Charged for equipment which has been returned in Account & Billing

Charged for equipment which has been returned

DD31 — Sun, 29 Sep 2024 09:01:55 GMT

I have been charged for equipment despite sending back by recorded delivery as required ,unable to contact customer service to provide copy of recorded delivery slip and proof of postage

Re: Charged for equipment which has been returned

Daniel0210 — Sun, 29 Sep 2024 09:03:24 GMT

@DD31

As you have proof of posting I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged for equipment which has been returned

Daniel0210 — Sun, 29 Sep 2024 09:11:42 GMT

@DD31

Now escalated.

Re: Charged for equipment which has been returned

Addie15 — Sun, 29 Sep 2024 09:37:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @DD31.