topic Re: Credit on account in Account & Billing

Credit on account

AmyH3 — Fri, 27 Sep 2024 18:54:58 GMT

I have left Sky and my services ended on 12th September. My latest bill shows a credit. How can I get this refunded?

Re: Credit on account

Daniel0210 — Fri, 27 Sep 2024 18:57:23 GMT

@AmyH3
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit on account

AmyH3 — Fri, 27 Sep 2024 18:59:26 GMT

Yes please. Your help getting this refunded would be great. Thanks

Re: Credit on account

Daniel0210 — Fri, 27 Sep 2024 19:04:38 GMT

@AmyH3
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account

Addie15 — Sat, 28 Sep 2024 07:57:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to @AmyH3.