My account apparently has a flag on it

Laneyboy124 — Fri, 27 Sep 2024 12:40:29 GMT

Hi,

I tried upgrading my Sky mobile phone a few weeks ago to the iPhone 16, and at the end after it said it went through I had an email shortly after saying it had been cancelled and to look at Experian. I tried 3 times and this happened each time.

i then went to Experian and I wasn't showing on the electoral roll as my account had my previous address. So I've updated it and it shows me on there now.

HOWEVER, I called up Sky and was told my account has a flag on it (presumably as I tried multiple times to swap my phone with failure). I called on Monday and got told that they would arrange for someone from a specialist team to call me within 48 hours, and that didn't happen. I then called yesterday and got told to allow another 24 hours. And just now I called and got told I would be transferred to the specialist team, but on transfer I get an automated message saying the team is closed... and this is 13:30!

Please can someone help me out as all I want to do is upgrade my phone, and it seems impossible to get this flag off my accounts... I've been with Sky over 15years so I'm very unhappy with this service

Re: My account apparently has a flag on it

caesarome — Fri, 27 Sep 2024 12:43:47 GMT

@Laneyboy124

As we are customers here there isn't really much we can do other than suggest you keep trying to contact this specialist team, perhaps leave it a few hours before trying again.

topic My account apparently has a flag on it in Account & Billing

My account apparently has a flag on it

Re: My account apparently has a flag on it