topic Re: Change my address in Account & Billing

Change my address

Katied96 — Thu, 26 Sep 2024 18:53:31 GMT

Hi I'd like to change the address linked to my mobile account

Re: Change my address

caesarome — Thu, 26 Sep 2024 18:54:31 GMT

The only way to do this is by calling Sky on 150 as only they can update it for you.

Re: Change my address

Daniel0210 — Thu, 26 Sep 2024 18:54:41 GMT

@Katied96

You will need to call Sky to do that. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Change my address

Katied96 — Thu, 26 Sep 2024 19:00:50 GMT

I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me. I called today and was on hold for over an hour so don't want to do this again

Re: Change my address

PandJ2020 — Thu, 26 Sep 2024 19:01:45 GMT

@Katied96 wrote:
I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me. I called today and was on hold for over an hour so don't want to do this again

The escalation team can no longer do that.

Re: Change my address

caesarome — Thu, 26 Sep 2024 19:02:01 GMT

@Katied96 wrote:

I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me

It used to be possible to do this but it is no longer possible to escalate your post for this which is why you will have to call Sky instead.