topic Re: Signed up to new 24 month deal (No Deal Aplied) in Account & Billing

Signed up to new 24 month deal (No Deal Aplied)

Nutella87 — Tue, 10 Sep 2024 12:05:06 GMT

20th August i renegotiated my contract as it was ending. Got the deal as follows.

By accepting this offer, you agree there will be an administration fee of £10 **added to your next bill.

The one off fee is only £10

Your order has been submitted, really happy to have you back

Sky Go Extra £0/5
Sky Signature £20.50/36.50
Sky Sports Complete including Sky Sports+ £10/39 ( sports offer is with cinema and without cinema the sports price will increase)
Sky Cinema £13 with sports
Ultra HD £0.33/4
Sky HD £4/9
Boost to Netflix Premium £11.50/15.50

It brings your total to £59.33 a month.

The standard cost of the total package is £122 (without offers). Your offers will start today.

A one-off [admin fee of £10] will be added to your next bill.

Just so you know, all our offers are correct today but can change.

This offer is for 24 months and after 24 months it will go back to standard prices.

Additional services you can access at no extra cost:

Sky boxsets £5 and discovery + £6.99 at no extra cost with signature

Paramount + £6.99at no extra cost with Sky Cinema and 2 VUE cinema tickets free a month.

Sky kids will be removed by 31 days.

Your first bill is slightly higher/lower due to pro rata as sky bills you a month in advance and we have made changes to your package in the middle of the month.

While refreshing the bills this error showed up - Problem retrieving the customer unbilled charges. Please try again in a few moments and if the problem persist contact the system administrator.

But be rest assure your bills will get updated in the next 72 hours and will get reflected om My Sky App, so after the pro rata bills and Netflix offer expire it will be

£59.33

Your contract will start today and will end on 20th August 26

You will receive an email confirmation for the deal you have agreed on in the next 24 hours.

got the email and the same in my sky messages.

I have now been in contact with sky in chat and on the phone 4 times since 24th August and latest today.

they have billed me the full amount for the first month it's £182.01, future bills is £119.

they keep says it's been an error on the system and will be dealt with within 48/72 hours each and every time. The bill is due on 24th September.

and again today 48/72 hours to get the billing sorted. This won't get sorted as I have tried 4 times already.

is it now time to seek legal advice ? Thinking of now cancelling the direct debit as this would be theft would it not ?

they have had weeks to sort this out.

also my last bill up until I was cancelling was £33.

soon as I done the new deal it jumped to £55 the same days and they took it 4 or 5 days later.

I get the pro rota stuff but if they have charged me full price for the contract wouldn't that mean they have overcharged the last bill as my old contract wouldn't of ended until 9th September (yesterday). But new contract started on the 20th August .

my trust in sky has hit rock Botom and been a customer for many many years.

do I now have the right to cancel completely as they have not honourd the deal ? As I do not believe this will be sorted. Being thrown pillow to post each and everytime.

thanks in advance

Re: Signed up to new 24 month deal (No Deal Aplied)

Mark39 — Tue, 10 Sep 2024 12:17:14 GMT

@Nutella87 wrote:

is it now time to seek legal advice ?

Up to you. If it were me - no.

Thinking of now cancelling the direct debit as this would be theft would it not ?

Cancelling your direct debit will put you in breach of contract, and make it very difficult if not impossible for you to communicate with Sky once your account becomes in arrears.

No it wouldn't be theft. Theft is the intention of permanently depriving you of something that's yours, and that's clearly not their intention.

they have had weeks to sort this out.

also my last bill up until I was cancelling was £33.

soon as I done the new deal it jumped to £55 the same days and they took it 4 or 5 days later.

I get the pro rota stuff but if they have charged me full price for the contract wouldn't that mean they have overcharged the last bill as my old contract wouldn't of ended until 9th September (yesterday). But new contract started on the 20th August .

my trust in sky has hit rock Botom and been a customer for many many years.

do I now have the right to cancel completely as they have not honourd the deal ?

No, not until Sky agree with you that they can't fix it., which is highly unlikely.

Re: Signed up to new 24 month deal (No Deal Aplied)

julian+hartless — Thu, 26 Sep 2024 16:27:36 GMT

I was taking about new sim contract not tv contract

Re: Signed up to new 24 month deal (No Deal Aplied)

caesarome — Thu, 26 Sep 2024 16:30:07 GMT

@julian+hartless

Are you the same person as Nutella87‎10, if not feel free to explain your issue in full ?

Re: Signed up to new 24 month deal (No Deal Aplied)

Mark39 — Thu, 26 Sep 2024 16:30:36 GMT

@julian+hartless wrote:

I was taking about new sim contract not tv contract

Does,this have anything to do with this thread?

Re: Signed up to new 24 month deal (No Deal Aplied)

GD1 — Thu, 26 Sep 2024 16:31:00 GMT

@julian+hartless wrote:

I was taking about new sim contract not tv contract

You post doesn't make much sense on it's own, or did you post under another name previously?

Re: Signed up to new 24 month deal (No Deal Aplied)

Collyboy1 — Wed, 08 Oct 2025 07:59:27 GMT

I have just renewed for 24 months will I get confirmation in post

Re: Signed up to new 24 month deal (No Deal Aplied)

MightyQuinn — Wed, 08 Oct 2025 08:11:57 GMT

@Collyboy1 wrote:
I have just renewed for 24 months will I get confirmation in post

Hi @Collyboy1 Highly unlikely, but I’m afraid that nobody here can speak for Sky. What are your communication preferences?