topic Re: Credit on my account in Account & Billing

Credit on my account

Dawid3 — Wed, 25 Sep 2024 16:35:30 GMT

Hi, I cancelled sky brodband on beginin of August. My sky account od still in credit since then

Re: Credit on my account

Daniel0210 — Wed, 25 Sep 2024 16:52:42 GMT

@Dawid3
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit on my account

GD1 — Wed, 25 Sep 2024 16:53:09 GMT

@Dawid3 Refunds normally take up to 6 weeks, however we can escalate this to the community messaging team to process the refund.

Re: Credit on my account

Dawid3 — Wed, 25 Sep 2024 17:20:27 GMT

Yes please help me

Re: Credit on my account

Daniel0210 — Wed, 25 Sep 2024 17:33:07 GMT

@Dawid3

I’ve escalated your post to Sky and their Messaging Team should contact you later but almost certainly tomorrow now. .

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on my account

Dawid3 — Wed, 25 Sep 2024 17:34:39 GMT

Ok thank you

Re: Credit on my account

Tom-W19 — Thu, 26 Sep 2024 08:42:04 GMT

Thanks for escalating. We've sent an invite to @Dawid3.