topic Re: Call centre asks for password in Account & Billing

Call centre asks for password

MacFreegle — Wed, 25 Sep 2024 13:45:24 GMT

Recently I have contacted Sky twice and been asked to tell them my password. I thus assume that the call handler can see my complete password which is a very poor security system. With other companies I have always been asked for random letters of my password or security number. Why is Sky using this system, I don't remember doing this in the past?

Re: Call centre asks for password

Daniel0210 — Wed, 25 Sep 2024 13:48:18 GMT

@MacFreegle

This is your telephone password which you've set up so the agent can verify you are the account holder or speaking on the account holders behalf.

Re: Call centre asks for password

PandJ2020 — Wed, 25 Sep 2024 13:55:55 GMT

it's not your online account password - it's a telephone password only.

Re: Call centre asks for password

MacFreegle — Sat, 28 Sep 2024 08:12:12 GMT

I don't know how to get a telephone password

Re: Call centre asks for password

Daniel0210 — Sat, 28 Sep 2024 08:15:10 GMT

@MacFreegle wrote:

I don't know how to get a telephone password

@MacFreegle

Call Sky. When asked for the password state you've forgotten it. Sky will be able to verify your identity by other means and will set up a new telephone password with you.

Re: Call centre asks for password

caesarome — Sat, 28 Sep 2024 08:15:27 GMT

When you next call them @MacFreegle let them know about this as they should help you to set one up if you have never called them before.