topic Re: Mobile Phone in Account & Billing

Mobile Phone

iceyserfer — Mon, 23 Sep 2024 08:19:26 GMT

Why am I getting the message that my outside services are being restricted and to make a payment immediately when all my payments are up to date?

Re: Mobile Phone

caesarome — Mon, 23 Sep 2024 08:27:44 GMT

Is this message in the form of an emai and if it are you sure it is from Sky. One way to check is how it addresses you so if it says your first name then it will be from Sky but if it says something like "Dear User" then is is from a scammer so mark it as spam so it gets deleted.

Re: Mobile Phone

iceyserfer — Mon, 23 Sep 2024 08:39:14 GMT

Thank you for your response. No this is not in an e-mail this was shown while I was signed in on Sky and in my account. I checked all outstanding payments due and there are none. Plus the Automated response robot ia a total waste of time as it can only respond to what in its limited programming so no help there.

Re: Mobile Phone

caesarome — Mon, 23 Sep 2024 08:43:40 GMT

@iceyserfer

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Mobile Phone

Lisa-P1987 — Mon, 23 Sep 2024 09:10:06 GMT

Thanks for escalating this. We’ve sent iceyserfer an invite to chat.

Re: Mobile Phone

Lisa-P1987 — Wed, 25 Sep 2024 10:14:43 GMT

We are still looking to help you iceyserfer . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Mobile Phone

iceyserfer — Mon, 30 Sep 2024 14:07:17 GMT

Hi Lisa

I did not get the invite to chat, and I see now I have another message from you saying the matter has now been closed. Why was I not given the chat opportunity? If it was sent, for some reason I did not receive it. No worries if and when I do go to my account again and should the same message still be attached I will contact again.

Re: Mobile Phone

caesarome — Mon, 30 Sep 2024 15:05:27 GMT

@iceyserfer

The chat invite was sent to your last Monday morning and would have been via here as per my post to you last Monday. As you didn't start the chat via the bubble within the 48 hour timescale it has been closed so do you want to try again and have Sky send you the chat invite again and if so will you be able to respond ?