topic Re: Billing in Account & Billing

Billing

Jadeswift23 — Wed, 25 Sep 2024 09:55:59 GMT

Paid my bill on Monday and yet today they've took it again? Does anyone know why?thank you

Re: Billing

Daniel0210 — Wed, 25 Sep 2024 10:01:46 GMT

@Jadeswift23 wrote:

Does anyone know why?thank you

Yes. You've made an unnecessary manual payment too close to your continuous payment method.

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Billing

Jadeswift23 — Wed, 25 Sep 2024 11:49:50 GMT

It was down as a late payment so that's why I paid on Monday when I was paid will this stop my service at it's still in my bank as a transaction

kind regards

jade

Re: Billing

Daniel0210 — Wed, 25 Sep 2024 11:55:05 GMT

@Jadeswift23

Sounds like your payment date fell on a weekend where payments are never processed as the banks are close so in that scenario it is taken a couple of days later. As stated manual payments are not necessary.