topic Re: Billing issue in Account & Billing

Billing issue

Upeksha — Tue, 24 Sep 2024 16:48:16 GMT

I left UK in June and before I left I officially closed my account. I handed over the broadband equipment as well. Why do I see I'm being billd until August? I don't even live in the UK anymore . Can someone help ?

Re: Billing issue

caesarome — Tue, 24 Sep 2024 16:52:37 GMT

August was last month so are you being billed or do you see a credit on the account ?

Re: Billing issue

Upeksha — Tue, 24 Sep 2024 16:57:43 GMT

Re: Billing issue

Upeksha — Tue, 24 Sep 2024 16:58:15 GMT

I attached as to how it looks like. On the other hand i am getting an email from some team called BPO to collect the same amount. I am not sure what this is

Re: Billing issue

caesarome — Tue, 24 Sep 2024 16:59:36 GMT

What date did you cancel with Sky ?

What does the 24th September or October bill show ?

Re: Billing issue

Upeksha — Tue, 24 Sep 2024 17:03:36 GMT

I left UK as of 29th May so the equipments were sent by 29th May. I have not been to the UK since then. This is what i see in the bill! I was not due any amount when I left. I paid everything.

Re: Billing issue

caesarome — Tue, 24 Sep 2024 17:11:14 GMT

That image can't be shown as the account number is visible.

Im not sure what is going on here or why you are still being billed so you are going to have to contact Sky about this.

Thete is a number you can use from

abroad here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Roaming/ba-p/4236715

BPO are a debt collection agency.

Re: Billing issue

Upeksha — Tue, 24 Sep 2024 17:35:28 GMT

Thank you so much. I will check with this regard.