topic Re: Please help I cannot afford 65p per minute to call in Account & Billing

Please help I cannot afford 65p per minute to call

mjtemple — Tue, 24 Sep 2024 11:59:34 GMT

I cannot afford 65p per minute to ring sky and ask them why they are continuously trying to take money from my account when no longer have contract

Re: Please help I cannot afford 65p per minute to call

PandJ2020 — Tue, 24 Sep 2024 12:03:12 GMT

Calls to Sky are charged at national rate. (This wouldn't be 65p)

Did you give notice to cancel your contract? Have you had email confirmation of such?

Re: Please help I cannot afford 65p per minute to call

mjtemple — Tue, 24 Sep 2024 13:53:01 GMT

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

Re: Please help I cannot afford 65p per minute to call

Daniel0210 — Tue, 24 Sep 2024 13:58:21 GMT

@mjtemple

Did you receive an email from Sky acknowledging your cancellation request?

@mjtemple wrote:

I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

If that is with a phone provider other than Sky you need to take that up with them.

Re: Please help I cannot afford 65p per minute to call

Mark39 — Tue, 24 Sep 2024 14:01:49 GMT

@mjtemple wrote:

Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

If you didn't receive confirmation of cancellation it sounds like your services haven't been cancelled. You'll need to contact Sky again, I'm afraid.

Re: Please help I cannot afford 65p per minute to call

mjtemple — Tue, 24 Sep 2024 14:09:33 GMT

Also I luckily screenshot the conversation

Re: Please help I cannot afford 65p per minute to call

oj01 — Tue, 24 Sep 2024 16:01:00 GMT

@mjtemple wrote:
Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min

I suggest changing phone providers

Re: Please help I cannot afford 65p per minute to call

xenon81 — Tue, 24 Sep 2024 16:40:31 GMT

@oj01 wrote:
@mjtemple wrote:
Hi, yes I did notify sky that I would not be renewing approaching the end of contract and also paid half a month over if that makes any sense I confirmed via online chat and was told by sky that that would be it.I have checked with my phone provider network who have said calls to 0333 numbers will cost 65p + per min
I suggest changing phone providers

Me too, that's an awful price. The vast majority include 03 numbers in any monthly allowance so they're no different to dialing a normal landline or mobile.