topic Re: Help in Account & Billing

Help

Tia82828 — Tue, 24 Sep 2024 11:07:31 GMT

My wifi bill has doubled and i dont know why

Re: Help

Highlinder — Tue, 24 Sep 2024 11:22:47 GMT

@Tia82828 Have you come to the end of your minimum term contract with Sky or have you used a service that accounts for the cost. You should be able to see this in the bill break down.

Re: Help

Tia82828 — Tue, 24 Sep 2024 11:42:37 GMT

No i have not ended my contract and in the break down it has just repeated it self.Sky are not answering the phone

Re: Help

Mark39 — Tue, 24 Sep 2024 12:42:44 GMT

Are you paying for more than a month, then?

Re: Help

Tia82828 — Tue, 24 Sep 2024 12:46:15 GMT

I guess so but i shouldnt be.I havent set anything up with them

Re: Help

Mark39 — Tue, 24 Sep 2024 12:59:35 GMT

Your bill shows the dates you're being charged for.

Feel free to post an image. Be sure not to include your Sky account number, though, or any other personal details.

Re: Help

Tia82828 — Tue, 24 Sep 2024 13:01:43 GMT

how do i post a pic?

Re: Help

Mark39 — Tue, 24 Sep 2024 13:05:58 GMT

Hit the reply button, and above the text box where you type your reply, there's a row of icons, one of which is a camera. Click on that and you'll be able to upload a picture.

Re: Help

GD1 — Tue, 24 Sep 2024 13:37:32 GMT

@Tia82828 When replying if you hit the camera icon you can upload you photo, please make sure no account number is showing.

Re: Help

Tia82828 — Tue, 24 Sep 2024 13:17:20 GMT

Re: Help

Mark39 — Tue, 24 Sep 2024 13:22:36 GMT

So yes, you're being charged for two months from 28 August to 27 October, which is why your bill is double.

As to why that's the case we can't know. Have you recently joined or re-negotiated your contract? Or was your previous bill not paid for some reason - check your bank or card account.

Re: Help

Tia82828 — Tue, 24 Sep 2024 13:33:11 GMT

Ive already paid for august so im confused and sky wont answer.Do you know how else i can get into contact with them?

Re: Help

Mark39 — Tue, 24 Sep 2024 13:39:49 GMT

Was the August payment on time, via your direct debit?

Re: Help

Tia82828 — Tue, 24 Sep 2024 13:49:59 GMT

Yes it was

Re: Help

Mark39 — Tue, 24 Sep 2024 13:57:31 GMT

I'm afraid you'll have to persevere with speaking to an adviser for an explanation, then.