topic Re: Router return in Account & Billing

Router return

Bob107 — Mon, 23 Sep 2024 14:29:47 GMT

Returned router and boosters on 20/08/24 ( have proof of postage).

Logging in to sky account shows emails and messages saying thanks for returning, it's on its way back to us.

Now had several texts/ emails requesting return of the equipment or I'll be charged.
can someone please advise how to clear this up please?

Re: Router return

Daniel0210 — Mon, 23 Sep 2024 14:32:50 GMT

@Bob107
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Router return

Daniel0210 — Mon, 23 Sep 2024 14:39:36 GMT

Now escalated @Bob107

Re: Router return

Mr+Flibbles+86 — Mon, 23 Sep 2024 15:17:28 GMT

Thanks for escalating this. We’ve sent an invite to @Bob107 to chat.