topic Re: topic: Equipment returned but still being requested for payment in Account & Billing

topic: Equipment returned but still being requested for payment

KatarzynaW — Mon, 23 Sep 2024 12:37:19 GMT

Hi. Why is there still an amount due on my account for the equipment I returned to you and I have confirmation of shipment from the post office?

Re: topic: Equipment returned but still being requested for payment

caesarome — Mon, 23 Sep 2024 12:40:38 GMT

Do you still have the proof of posting receipt as we can get you some help via here if you want.

Re: topic: Equipment returned but still being requested for payment

KatarzynaW — Mon, 23 Sep 2024 12:42:37 GMT

Yes. I've got the proof.

Re: topic: Equipment returned but still being requested for payment

caesarome — Mon, 23 Sep 2024 12:43:48 GMT

@KatarzynaW

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: topic: Equipment returned but still being requested for payment

Lisa-P1987 — Mon, 23 Sep 2024 12:44:51 GMT

Thanks for escalating this. We’ve sent KatarzynaW an invite to chat.