topic Re: Need a loan extention in Account & Billing

Need a loan extention

Charis2024x — Mon, 23 Sep 2024 11:13:25 GMT

Hi, Using the useless bot chat and need an extention of loan or payment holiday but can't work out how to do it. Doesn't come up with an option on there just how it works. Asked on phone and no help either.

Re: Need a loan extention

GD1 — Mon, 23 Sep 2024 11:23:58 GMT

@Charis2024x You will need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Need a loan extention

Daniel0210 — Mon, 23 Sep 2024 11:31:47 GMT

@Charis2024x

This link explains payment holidays for Sky mobile, Glass or Sky Live

https://www.sky.com/help/articles/sky-payment-holiday