topic Re: Payment in Account & Billing

Payment

Wardy1611 — Mon, 23 Sep 2024 07:45:50 GMT

Does anybody else think how Sky billing is not honest...

They take two payments per month instead like Virgin and BT take one payment...

Also, it's nothing like what I originally asked for, the payment is far more.

Re: Payment

GD1 — Mon, 23 Sep 2024 07:50:06 GMT

@Wardy1611 wrote:

Does anybody else think how Sky billing is not honest...

They take two payments per month instead like Virgin and BT take one payment...

Also, it's nothing like what I originally asked for, the payment is far more.

Sky don't take 2 payments a month, this only happens if the customer makes a manual payment, have you made manual payments?

Re: Payment

Wardy1611 — Mon, 23 Sep 2024 08:10:51 GMT

No, my payment go straight out of my account

Re: Payment

Daniel0210 — Mon, 23 Sep 2024 08:14:34 GMT

@Wardy1611

Are you a new customer?

Do the bills cover the same period?

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

Re: Payment

Wardy1611 — Mon, 23 Sep 2024 14:08:08 GMT

Yes, I had one for TV sent out on the 21st August, another for digital went out on 2nd September...

Thanks for answering, I've just given notice to Sky... I'll go somewhere else.

Cheers!

Wardy1611