topic Re: Cancel sky cinema in Account & Billing

Cancel sky cinema

Georgina19911 — Mon, 23 Sep 2024 06:40:46 GMT

I would like to cancel sky cinema

Re: Cancel sky cinema

Daniel0210 — Mon, 23 Sep 2024 06:41:49 GMT

@Georgina19911
To remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Re: Cancel sky cinema

Georgina19911 — Mon, 23 Sep 2024 06:43:51 GMT

I only want to cancel the movies

Re: Cancel sky cinema

Daniel0210 — Mon, 23 Sep 2024 06:44:45 GMT

@Georgina19911

Yes. My earlier post is for cancelling part of your subscription.

Re: Cancel sky cinema

Georgina19911 — Mon, 23 Sep 2024 06:46:30 GMT

I have tried to do it that way it doesn't give me the opinion to cancel the movies

Re: Cancel sky cinema

Daniel0210 — Mon, 23 Sep 2024 06:47:22 GMT

@Georgina19911

Then you'll need to call Sky. You can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Cancel sky cinema

Georgina19911 — Mon, 23 Sep 2024 06:48:34 GMT

Ok thank you