topic Payment in Account & Billing

Payment

Danielle20231 — Sun, 22 Sep 2024 18:45:30 GMT

Why is my payments due tomorrow when I've paid it

Re: Payment

Daniel0210 — Sun, 22 Sep 2024 18:48:52 GMT

@Danielle20231

Hopefully you haven't made an unnecessary manual payment. Direct debits aren't taken at weekends which is probably why Sky are taking it tomorrow.

Re: Payment

Danielle20231 — Sun, 22 Sep 2024 18:49:53 GMT

I paid it on the 19th of September

Re: Payment

Daniel0210 — Sun, 22 Sep 2024 18:51:36 GMT

@Danielle20231
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Your duplicate thread has been removed.

Re: Payment

Danielle20231 — Sun, 22 Sep 2024 18:53:21 GMT

Thank you it was put on as credit when I can to check my bill it says been paid

Re: Payment

Daniel0210 — Sun, 22 Sep 2024 18:56:08 GMT

@Danielle20231

Paying manually so close to the normal payment date is always going to cause issues like this. Once the payment tomorrow is showing as a credit come back to us on this thread.

Re: Payment

Danielle20231 — Sun, 22 Sep 2024 18:57:30 GMT

Okay thanks