https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762745#M230387 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193292">@Nat99</a>&nbsp;wrote:<BR /> <P>not been able to pay a bill due to being in hospital ? Any advice be great&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193292">@Nat99</a>&nbsp;<BR />This is the billing process which applies to us all… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 22 Sep 2024 16:29:13 GMT Daniel0210 2024-09-22T16:29:13Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762685#M230386 <P>Hi how do I take my bill down Lower, I've been a loyal customer and not been able to pay a bill due to being in hospital ? Any advice be great&nbsp;</P><P>thank you&nbsp;</P> Sun, 22 Sep 2024 15:50:52 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762685#M230386 Nat99 2024-09-22T15:50:52Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762745#M230387 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193292">@Nat99</a>&nbsp;wrote:<BR /> <P>not been able to pay a bill due to being in hospital ? Any advice be great&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193292">@Nat99</a>&nbsp;<BR />This is the billing process which applies to us all… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise. </STRONG><BR /><BR />Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sun, 22 Sep 2024 16:29:13 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762745#M230387 Daniel0210 2024-09-22T16:29:13Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762896#M230393 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193292">@Nat99</a>&nbsp;wrote:<BR /> <P>Hi how do I take my bill down Lower</P> <HR /></BLOCKQUOTE> <P>Going foward you could see if Sky will offer you a discount and if they do you will be tied into a new contract for 24 months.</P> Sun, 22 Sep 2024 18:19:29 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4762896#M230393 caesarome 2024-09-22T18:19:29Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4763273#M230419 <P>Thank you so much, I'm paying so much for literally nothing. So I will contact sky.&nbsp;</P> Mon, 23 Sep 2024 03:42:38 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/4763273#M230419 Nat99 2024-09-23T03:42:38Z