topic Bill already paid but skys trying to still take payment in Account & Billing

Bill already paid but skys trying to still take payment

Vai — Fri, 20 Sep 2024 20:26:19 GMT

I'm wondering why if I have paid the bill upfront why would sky be trying to take money when it already states paid on my bill how is a company not paying attention to the payments and still trying to take money.

Re: Bill already paid but skys trying to still take payment

GD1 — Fri, 20 Sep 2024 20:28:59 GMT

@Vai Did you make a manual payment, if so why? You will have a recurring payment method setup either card or direct debit, making manual payments won't stop this, therefore don't make manual payments and this won't happen

Re: Bill already paid but skys trying to still take payment

Vai — Fri, 20 Sep 2024 21:02:09 GMT

Because I like to pay my bills before they are due one it's easier for me and never in my life have i heard such nonsense as other companies stop the charge from debit etc bt virgin and others like even mobile networks etc Tesco mobile 3 etc.

Re: Bill already paid but skys trying to still take payment

PandJ2020 — Fri, 20 Sep 2024 21:10:55 GMT

Depends on the timing - payments have to made several days prior (and a manual payment cannot stop this)

Re: Bill already paid but skys trying to still take payment

Daniel0210 — Sat, 21 Sep 2024 05:01:25 GMT

@Vai
If you have a continuous payment method set up you should never need to make a manual payment. Once the automated payment is made a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.