topic Re: Broadband charges in Account & Billing

Broadband charges

Iain1963 — Fri, 20 Sep 2024 16:22:43 GMT

I have recently cancelled sky broadband and moved to a new provider,can anyone tell why my bills are showing unlimited(legacy)payments.

I still have sky tv.

thanks

Mark39 — Fri, 20 Sep 2024 16:23:33 GMT

How did,you cancel?

caesarome — Fri, 20 Sep 2024 16:24:39 GMT

@Iain1963 wrote:

I have recently cancelled sky broadband

How recently did you give notice to cancel ?

What date are you billed on each month ?

Iain1963 — Fri, 20 Sep 2024 16:24:55 GMT

Over the phone.

Iain1963 — Fri, 20 Sep 2024 16:40:29 GMT

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

Mark39 — Fri, 20 Sep 2024 16:55:26 GMT

@Iain1963 wrote:

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

You need to give 14 days notice to cancel, so your future bills won't change until 24 September..

Iain1963 — Fri, 20 Sep 2024 17:23:32 GMT

Okay thanks for your help.👍