topic Re: Can box set be removed and keep everything else? in Account & Billing

Can box set be removed and keep everything else?

Anthony2024 — Fri, 20 Sep 2024 02:27:52 GMT

I've been with sky for 16 years.

And I'm paying just over a £123 A month

Box Sets £47.75

Sky Multiscreen £15.00

Broadband

Sky Fibre Max £41.75

Talk

Sky Talk Line Rental, £18.99

Total bill £123.49

I do not want sky box sets never watched anything on there

Can it be taken off and keep everything else?

I would like to keep sky fibre max.

And multi-screen.

I am not sure what package I am on maybe.

a legacy package?

The only thing I ever changed was to have faster internet which was a few years ago.

Any help or do I have to actually contact sky?

Re: Can box set be removed and keep everything else?

caesarome — Fri, 20 Sep 2024 04:41:14 GMT

It does appear that you are on an old package as boxsets itself is no longer a package and in your case it doesn't just give you access to the boxsets it is giving you access to the entertainment channels.

You might be able to save yourself someone money by calling Sky and changing this package to the Sky Signature one which is the default package and also actually give access to boxsets.

Re: Can box set be removed and keep everything else?

Anthony2024 — Fri, 20 Sep 2024 13:44:14 GMT

Update:

I managed to get through When they're automated system asks how can we help you?

I just said cancel my contract, and then they put me through to a real person,nice. But his Indian accent was a bit strong to understand everything.

But I think it all worked out in the end. Fingers crossed.