topic Need to send back sky equipment in Account & Billing

Need to send back sky equipment

Sarah19931 — Fri, 20 Sep 2024 12:58:32 GMT

I cancelled my sky contact and need to send back my broadband box but I have not received a box from sky to send it back in, how do I go about checking if there is one on the way or if I need to remind sky to send me one?

Re: Need to send back sky equipment

MightyQuinn — Fri, 20 Sep 2024 13:06:11 GMT

Hi @Sarah19931 The help page is here https://www.sky.com/help/articles/return-tv-broadband

Re: Need to send back sky equipment

Daniel0210 — Fri, 20 Sep 2024 13:14:38 GMT

@Sarah19931
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.