topic Re: Sky Stream puck not ordered in Account & Billing

Sky Stream puck not ordered

DebbieS100 — Fri, 20 Sep 2024 09:07:30 GMT

I have not been a Sky TV customer for approx 1 year, yet this morning i received an email to say my Sky Stream Puck has been cancelled. I have never ordered one or even know what one is!

Has anyone else had this and is it a scam?

Re: Sky Stream puck not ordered

Daniel0210 — Fri, 20 Sep 2024 09:12:31 GMT

@DebbieS100

Did the email address you by name or something like Dear customer?

Re: Sky Stream puck not ordered

caesarome — Fri, 20 Sep 2024 09:15:11 GMT

@DebbieS100

Did that message appear onscreen when you were watching something on your TV ?

Re: Sky Stream puck not ordered

DebbieS100 — Fri, 20 Sep 2024 09:24:12 GMT

No, i just received an email from Sky

Re: Sky Stream puck not ordered

caesarome — Fri, 20 Sep 2024 09:27:48 GMT

Either it was sent to you in error or it was an email from a scammer, if it said something like Dear User" to address you then it will not have been from Sky.

Re: Sky Stream puck not ordered

DebbieS100 — Fri, 20 Sep 2024 09:30:21 GMT

Thank you, they used my name showing on my account. I was just worried that someone was using my account as fraud.