https://helpforum.sky.com/t5/Account-Billing/Incorrect-account-products-and-bills/m-p/4754320#M230000 <P>My sky plus hd box is coming up with a message to say I do not have an active sky subscription therefore I cannot watch anything on planner or use live pause etc - nor do I seem to be getting top picks or on demand. I downloaded MySky app and can see it states I have a sky q box - I don't! I have been getting charged for sky sports when I called months ago asking to only have the basic sky package so how do I go about getting a refund on this . I called months ago and agreed to be upgraded to sky q and had an engineer booked but changed my mind and called back to cancel it which the operator told me was done / clearly it hasn't and I've still been charged although my tv has never let me sky sports. Can someone advise how this can be rectified?&nbsp;</P> Wed, 18 Sep 2024 23:33:36 GMT Kat2222 2024-09-18T23:33:36Z https://helpforum.sky.com/t5/Account-Billing/Incorrect-account-products-and-bills/m-p/4754320#M230000 <P>My sky plus hd box is coming up with a message to say I do not have an active sky subscription therefore I cannot watch anything on planner or use live pause etc - nor do I seem to be getting top picks or on demand. I downloaded MySky app and can see it states I have a sky q box - I don't! I have been getting charged for sky sports when I called months ago asking to only have the basic sky package so how do I go about getting a refund on this . I called months ago and agreed to be upgraded to sky q and had an engineer booked but changed my mind and called back to cancel it which the operator told me was done / clearly it hasn't and I've still been charged although my tv has never let me sky sports. Can someone advise how this can be rectified?&nbsp;</P> Wed, 18 Sep 2024 23:33:36 GMT https://helpforum.sky.com/t5/Account-Billing/Incorrect-account-products-and-bills/m-p/4754320#M230000 Kat2222 2024-09-18T23:33:36Z