topic Re: pay late my bills in Account & Billing

pay late my bills

PeterMihalisin — Wed, 18 Sep 2024 19:31:04 GMT

Im late to pay my last two bill. Can I pay just one bill this friday and seconde next friday ?

Re: pay late my bills

Daniel0210 — Wed, 18 Sep 2024 19:34:20 GMT

@PeterMihalisin
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: pay late my bills

SKY1992bf — Wed, 18 Sep 2024 19:40:02 GMT

@PeterMihalisin In addition to what @Daniel0210 has posted if you don't make a payment within 56 days of the first unpaid bill due date you are at risk of sky cancelling your account altogether

Re: pay late my bills

PeterMihalisin — Wed, 18 Sep 2024 19:46:26 GMT

My payment due two bills date was 3.10.2024. When you will switch off my service ?

Re: pay late my bills

PeterMihalisin — Wed, 18 Sep 2024 19:48:13 GMT

sorry it was 3.9.2024

Re: pay late my bills

Daniel0210 — Wed, 18 Sep 2024 19:56:02 GMT

@PeterMihalisin

How do you normally pay?

Re: pay late my bills

PandJ2020 — Wed, 18 Sep 2024 20:04:11 GMT

@PeterMihalisin wrote:
When you will switch off my service ?

You're talking to other customers here and not directly to Sky...

Re: pay late my bills

PeterMihalisin — Wed, 18 Sep 2024 20:06:56 GMT

Normaly direct debit, but in my bank account wasn’t enough money

Re: pay late my bills

PandJ2020 — Wed, 18 Sep 2024 20:08:00 GMT

@PeterMihalisin wrote:
Normaly direct debit, but in my bank account wasn’t enough money

They reattempt after 10 days. Restrictions happen shortly after that if payment fails. (And you'll incur late payment charge)

Re: pay late my bills

Daniel0210 — Wed, 18 Sep 2024 20:18:24 GMT

@PeterMihalisin

I'm I surprised they haven't been restricted by now.

Re: pay late my bills

PeterMihalisin — Wed, 18 Sep 2024 20:53:38 GMT

After your message will be know