topic Linking account to app or website in Account & Billing

Linking account to app or website

Cats031 — Wed, 18 Sep 2024 18:05:08 GMT

Cannot link existing account to new sky tv account won't recognise me on website or app. Set up by phone last week.

Re: Linking account to app or website

caesarome — Wed, 18 Sep 2024 18:15:06 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Linking account to app or website

Addie15 — Thu, 19 Sep 2024 07:58:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cats031.

Re: Linking account to app or website

Mr+Flibbles+86 — Sat, 21 Sep 2024 10:07:34 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Linking account to app or website

Cats031 — Sat, 21 Sep 2024 10:26:16 GMT

Sorry my father is unwell so I've been tied up. The problem is not resolved.

Re: Linking account to app or website

caesarome — Sat, 21 Sep 2024 12:16:53 GMT

@Cats031

Would you like Sky to send another chat invite and if so will you have the time to start the chat with them ?