topic Re: Payment fault in Account & Billing

Payment fault

Alex164 — Wed, 18 Sep 2024 15:13:59 GMT

My bill is due to be paid today i have logged onto my sky account to pay the bill. The bill is showing as paid although no money has left my account

Re: Payment fault

caesarome — Wed, 18 Sep 2024 15:15:54 GMT

It will show as paid when it is in the process of being taken so if you check again tomorrow you should see the money has left your account.

As you have a payment method setup then you do not need to make any manual payment.

Re: Payment fault

Daniel0210 — Wed, 18 Sep 2024 15:16:30 GMT

@Alex164

Your T's and C's state you should have a direct debit or continuous card payment method set up therefore there's no requirement to make a manual payment unless Sky request one.

Re: Payment fault

Alex164 — Wed, 18 Sep 2024 15:16:58 GMT

Yes but it says in my bank account that its due to come out in 2 days

Re: Payment fault

caesarome — Wed, 18 Sep 2024 15:18:37 GMT

It doesn't matter what your bank account says as the payment is being processed now so check back tomorrow to see what is then shows.

Re: Payment fault

Daniel0210 — Wed, 18 Sep 2024 15:19:10 GMT

@Alex164

Do NOT be tempted to make a manual payment. That will only go towards next months bill.,