topic Re: Would like a reduced bill for service loss in Account & Billing

Would like a reduced bill for service loss

Natb31 — Wed, 18 Sep 2024 13:14:28 GMT

Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.

Re: Would like a reduced bill for service loss

Mister_Dalek — Wed, 18 Sep 2024 13:20:00 GMT

@Natb31 wrote:
Our sky tv was not working from 28th August until 5th September, when an engineer made a repair. The fault was put down to weather damage I believe. I would like our bill to be amended to compensate for the 8 days we were without service.

Nobody on here can action that for you. Give Sky a ring and they will be able to assist.

Re: Would like a reduced bill for service loss

Daniel0210 — Wed, 18 Sep 2024 13:21:48 GMT

@Natb31
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

There is no automatic compensation for loss of TV service unlike broadband and landline. If you call Sky you coukd ask for a credit for the time you were without service but Sky are not obliged to give one. Incidentally you've posted in the Sky+ board. That is no longer supported so Sky won't have sent an engineer to you.

Re: Would like a reduced bill for service loss

Exiled-in-HH — Wed, 18 Sep 2024 14:23:30 GMT

Guidance on using the community....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

Re: Would like a reduced bill for service loss

Exiled-in-HH — Wed, 18 Sep 2024 14:32:40 GMT

If your box was Sky+ it was responsible to ensure your equipment box ... dish/lnb ... cabling🤔

You will not receive compensation for a failure of your equipment😔

Even if you had Sky Q ... the dish/lnb and cabling are your equipment😉