topic Re: Bill in Account & Billing

Bill

Michelle157 — Wed, 18 Sep 2024 12:43:16 GMT

I have received this month's bill and it's saying I owe £218.00 when my monthly bill is normally £120 I was late last month paying it my bill normally co.es out on the 16th of each month bit I didn't pay last months till the 2nd Sep why is it so much this month please

Re: Bill

PandJ2020 — Wed, 18 Sep 2024 12:46:38 GMT

What do your bills show?

Late payments can be added to the following month and your bill was already generated before you made the manual payment.

Re: Bill

caesarome — Wed, 18 Sep 2024 12:52:09 GMT

@Michelle157

What does your online bill show:

https://www.sky.com/bill/tv-broadband-talk

Feel free to post a screenshot if you want but if you do this make sure your personal details like your name and account number are blanked out.

Re: Bill

Michelle157 — Wed, 18 Sep 2024 13:02:15 GMT

it says totsl payment £120

3 payments received

Dd payment 16/08 -£120

Dd payment 26/08 -£120

Manual payment received 02/09 -£120

2 payments failed

Payment sent back 19/08 £120

Payment sent back 30/08 £120

Re: Bill

caesarome — Wed, 18 Sep 2024 14:59:07 GMT

It isn't clear what is happening @Michelle157 so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Bill

Addie15 — Thu, 19 Sep 2024 08:04:49 GMT

Thanks for escalating this. We’ve sent @Michelle157 an invite to chat.

Re: Bill

Mr+Flibbles+86 — Sat, 21 Sep 2024 10:06:34 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks