topic Re: How to cancel a cancellation request in Account & Billing

How to cancel a cancellation request

Anonymous — Tue, 17 Sep 2024 15:26:47 GMT

We were considering moving to Virgin Media as they were offering us a great deal and said they would pay any Sky cancellation fees. We discovered they would only pay upto £100 and as we have 11 months left of 18 month contract, the fees would be a lot more than this, so we have cancelled Virgin and want to remain with Sky. Virgin said they would organise the cancellation and have all our Sky details, so need to know how to make sure our Sky package isn't cancelled.

Re: How to cancel a cancellation request

MarkGoldsmith — Tue, 17 Sep 2024 15:29:55 GMT

Best way is to phone Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Re: How to cancel a cancellation request

PandJ2020 — Tue, 17 Sep 2024 15:46:55 GMT

@Anonymous wrote:
Virgin said they would organise the cancellation and have all our Sky details

What do you mean by 'all our Sky details'? VM cannot cancel your contracts.

Re: How to cancel a cancellation request

Mark39 — Tue, 17 Sep 2024 15:59:07 GMT

@Anonymous I'd be calling Sky to cancel your cancellation. Depending on how far the cancellation has progressed, it may not be possible to stop it, even if Sky tell Openreach (they manage the broadband and phone services) not to proceed..

Re: How to cancel a cancellation request

MarkGoldsmith — Tue, 17 Sep 2024 16:03:59 GMT

@Mark39 wrote:
@Anonymous I'd be calling Sky to cancel your cancellation. Depending on how far the cancellation has progressed, it may not be possible to stop it, even if Sky tell Openreach (they manage the broadband and phone services) not to proceed..

Indeed - We have certainly seen a number of posts on this forum in recent weeks where Sky have processed the cancelling of the cancellation which has kept TV services on but openreach have still proceeded with cutting the phone and broadband services.