topic Re: Refund in Account & Billing

Refund

Tricky3 — Tue, 17 Sep 2024 06:59:56 GMT

I cancelled my sky account over 6 weeks ago and returned all items

But still haven't received my credit of over £50.

Please can you tell me when i am supposed to receive it.

Thanks Rick

Re: Refund

Daniel0210 — Tue, 17 Sep 2024 07:04:17 GMT

@Tricky3
Refunds can take up to the 6 weeks you have mentioned from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Refund

Tricky3 — Tue, 17 Sep 2024 07:05:55 GMT

Yes it is showing as credit on my bill

Re: Refund

Daniel0210 — Tue, 17 Sep 2024 07:07:10 GMT

@Tricky3
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Tricky3 — Tue, 17 Sep 2024 07:07:50 GMT

Thank you

Re: Refund

Daniel0210 — Tue, 17 Sep 2024 07:09:23 GMT

Now escalated @Tricky3

Re: Refund

Mr+Flibbles+86 — Tue, 17 Sep 2024 07:28:31 GMT

Thanks for escalating this. We’ve sent an invite to @Tricky3 to chat.