topic Hayley in Account & Billing

Hayley

Hayley25 — Sat, 14 Sep 2024 22:47:14 GMT

Ive had my renewal quote but unfortunately I can not afford the new price therefore please cancel my renewal

Re: Hayley

GD1 — Sat, 14 Sep 2024 23:20:52 GMT

@Hayley25 You can't request a cancellation in a public forum as Sky would not know who you are.

If you going to a new ISP then simply contact them to setup a contract, they will then tell Sky. This applies to broadband only, for TV you will need to call Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Hayley

Daniel0210 — Sun, 15 Sep 2024 05:27:27 GMT

@Hayley25
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.