topic Re: Sky Account in Account & Billing

Sky Account

Andy203 — Sat, 14 Sep 2024 21:14:22 GMT

I was looking at joining Sky. Selected the deal I want and tried to sign up. Entered my Email address to register and it said I already had an account. Reset the password and it shows an account linked to my email address that was activated in April 2023. I'm very confused.

Re: Sky Account

caesarome — Sat, 14 Sep 2024 21:21:48 GMT

I take it you haven't been a Sky customer previously ?

Re: Sky Account

GD1 — Sat, 14 Sep 2024 23:13:33 GMT

@Andy203 Is it also linked to your home address and name?

If not, are you able to use a different email address?

It possible someone has simply used an incorrect email address.

Re: Sky Account

Andy203 — Sun, 15 Sep 2024 08:14:57 GMT

Yes it is linked to my address and name, Never had any Sky product before so none the wiser. Tried using a different email address but it doesn't let me

Re: Sky Account

caesarome — Sun, 15 Sep 2024 08:46:38 GMT

All you can do is to phone Sky to see if they can help you with this.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.