Renewal quote

Hayley25 — Sat, 14 Sep 2024 10:29:56 GMT

Hi there Ive received a renewal quote, unfortunately this is too high I can not afford this, please cancel renewal I will be switching to a cheaper provider.

Re: Renewal quote

Daniel0210 — Sat, 14 Sep 2024 10:44:21 GMT

@Hayley25
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Better renewals are normally found by calling Sky to try to negotiate a new deal which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

topic Renewal quote in Account & Billing

Renewal quote

Re: Renewal quote