topic Re: Payment in Account & Billing

Payment

Alexander1995 — Thu, 12 Sep 2024 22:37:49 GMT

Hello I'm just wondering I made my first payment my self of£43.00 and now it's taken another £43.00 of me and now I've paid double am so confused

Re: Payment

Daniel0210 — Fri, 13 Sep 2024 03:08:18 GMT

@Alexander1995
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

Re: Payment

Alexander1995 — Fri, 13 Sep 2024 23:28:55 GMT

The first one was manual but then it took it again direct debit so cancelled the direct debit and change to manual pay but they still took 43 off me

Re: Payment

Daniel0210 — Sat, 14 Sep 2024 04:01:52 GMT

@Alexander1995

Sky want payment through a continuous card payment or direct debit. Setting a direct debit back up means no manual payments are required. I've paid my Sky bills by direct debit for 23 years without an issue.

Re: Payment

GD1 — Sat, 14 Sep 2024 06:08:59 GMT

@Alexander1995 As per the T&C you agreed to you must have a recurring payment method set up. I'm afraid your own actions have caused a duplicate payment being taken as you had a recurring payment in place at the time you needlessly made the manual payment.