topic Re: Access Denied on my old SKY login in Account & Billing

Access Denied on my old SKY login

SIRALLI — Fri, 13 Sep 2024 18:30:38 GMT

I am unable to log in to my old SKY account!

I am a previous long-term user trying to sign in again, with the view to exploring returning.

All my attempts get "Access Denied", even when I try the forgotten password route.

Can anyone advise - please?

Siralli

Re: Access Denied on my old SKY login

GD1 — Fri, 13 Sep 2024 18:47:09 GMT

@SIRALLI If you're trying to return after being away for more than a year your account will have been closed, you'll need to create a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Access Denied on my old SKY login

Mark39 — Fri, 13 Sep 2024 18:48:14 GMT

How long have you been away? If it's more than a year, there's no point logging in. Just browse Sky.com for the product you're interested in, and if you decide to return, sign up as a new customer. You'll be prompted at some point to create a new Sky ID.